Orders: Buying, Renewing & Auto-Renewal
How Proxio orders work, covering the order lifecycle, placing and re-paying orders, auto-renewal, and renewal reminders.
Every purchase in Proxio (a new Residential package, an ISP or Datacenter service, or a renewal) becomes an order you can track from the Orders page until it's fully provisioned.
Order lifecycle
A new order starts at Pending. Once it's paid, it moves to Paid and your service provisions. If payment never completes, the order becomes Canceled or Expired instead. Refunded applies if a paid order is later refunded.
| Status | Meaning |
|---|---|
| Pending | Order created, awaiting payment. |
| Paid | Payment received; your service is being provisioned. |
| Canceled | Order was canceled before payment completed. |
| Expired | Order was never paid and lapsed. |
| Refunded | A refund was issued for this order. |
ISP & Datacenter delivery can take a moment
Residential packages provision instantly once an order is paid. ISP and Datacenter orders deliver dedicated static IPs, so you may see delivery in progress on the order until your connection details are ready.
Placing an order
- First purchase: the dashboard runs you through a short onboarding wizard, including a Proxy Advisor questionnaire, that recommends a setup based on your use case, rotation preference, and geo coverage.
- Every purchase after that: go to Services, choose the package or service you want, and check out from your wallet balance, card, or crypto.
Re-paying a pending order
If an order is sitting at Pending, you can finish paying for it without starting over.
Open Orders
From the dashboard sidebar, select Orders.
Find the pending order
Locate the order with Pending status.
Pay it
Choose the option to pay the order, then complete checkout from your wallet balance, card, or crypto.
Filtering your order history
The Orders page lets you filter by status and by category (Residential, ISP, Datacenter), so you can find a specific order instead of scrolling the full history. Each service also has its own Orders tab with the same view scoped to that service:
Extending a service
Manual extension applies to ISP and Datacenter services only, and only on unlimited packages. Service pages have an Extend button that moves the expiry forward by the number of days you choose, priced per day across your active IPs, with a price preview before you confirm. Your remaining traffic is kept as is, only the expiry date changes. The charge is taken from your wallet balance.
Residential services aren't manually extended. They stay current through auto-renewal instead, which charges your wallet the current price for another 30-day cycle automatically. If you need more data before your next cycle, use Buy More on the service page to add data now.
Auto-renewal
Each service has its own auto-renewal toggle, found on the service's detail page. Turn it on, and Proxio automatically charges your wallet balance to renew that service once it's within 24 hours of expiring, at the current price for the plan. The charge can land at any point inside that final 24 hours rather than at an exact time.
Keep your balance topped up
Auto-renewal charges your wallet balance, not a card directly. Make sure your balance can cover the renewal before it's due.
Renewal reminders
Proxio emails you as a service approaches expiry:
- 24 hours before: a daily reminder, sent at 09:00 UTC.
- About 2 hours before: an urgent warning.
These give you time to top up your wallet or double-check auto-renewal is on.
What happens at expiry
A service that isn't renewed in time is deactivated within about an hour of its expiry.