Billing & Wallet FAQ
Answers to Proxio billing questions, covering why a top-up hasn't credited, deposit bonus tiers, payment methods, how auto-renewal charges your wallet, pending orders, refunds and coupons.
Proxio is wallet-first: you top up your balance, then pay for orders from it. Direct card and crypto checkout exist too. The answers below cover the questions that come up most.
Need a human?
For anything billing-related that these answers do not cover, open a ticket under the BILLING category, email [email protected], or reach the team on Telegram. See Contact Support.
Geo-Targeting Not Working
Fix wrong-country and wrong-city proxy results, covering slugging rules (newyork, not new-york), the country/state/city hierarchy, geolocation-database disagreements and stale sticky sessions.
General FAQ
Quick answers about Proxio, covering supported protocols, bandwidth, credential and IP-binding limits, sticky session length, whether failed requests use quota, API availability, trials, logging and login methods.