Contact Support
How to reach Proxio support by opening a dashboard ticket, picking the right category and priority, and including the details needed for the fastest resolution.
The fastest way to reach Proxio is a support ticket from the dashboard. Before you open one, check Troubleshooting. Most connection, authentication, and geo-targeting problems already have a documented fix.
Open a ticket
Go to Support
Sign in to the dashboard and open Support in the sidebar.
Start a new ticket
Select New ticket and choose the category that best matches your issue:
GENERAL: anything that doesn't fit the categories belowBILLING: wallet, top-ups, orders, and paymentsTECHNICAL: dashboard behavior and integration questionsPROXY_ISSUE: connection, authentication, or targeting problems with the proxy gateway itselfACCOUNT: login, profile, and account-level requestsOTHER: anything else
Set a priority
Pick the priority that matches the impact: LOW, NORMAL, HIGH, or
URGENT. Save URGENT for something that's actively broken in production.
Describe the issue and submit
Add the details from the next section, then submit. A complete ticket takes fewer replies to resolve.
What to include
A ticket with these five things gets resolved faster, with less back-and-forth:
- Service ID: from the service's page in the dashboard
- Credential username: without the password
- Exact error output: the full error text or response, not a paraphrase
- Timestamp and timezone: when the problem happened
curl -voutput: a verbose test request through the same credential, so support can see exactly what your client sent and what came back
Never share passwords
Never share your proxy password or your account password in a ticket, email, or chat. Support can look up and reset credentials without needing either one.
Ticket statuses
A new ticket moves through these statuses: OPEN → AWAITING_STAFF/
AWAITING_USER → RESOLVED/CLOSED.
| Status | Meaning |
|---|---|
OPEN | Submitted, waiting for triage |
AWAITING_STAFF | With the Proxio team, no action needed from you |
AWAITING_USER | Waiting on a reply from you |
RESOLVED | The team considers the issue fixed |
CLOSED | Finished and archived |
While a ticket is AWAITING_USER, replying to it sends it back to the team.
You don't need to open a new ticket.
Other ways to reach us
- Email: [email protected]
- Telegram: the Proxio Telegram bot also takes support requests. Link your account first from Settings in the dashboard.
Dashboard tickets are still the fastest option since they carry your account context automatically. Email and Telegram are good fallbacks if you can't sign in.